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Billing, Returns and Shipping Information

 

Billing, Returns and Shipping Information

OUR MISSION

Our Mission is offering products of great quality,value,We always want you—our wonderful Costomer—to be completely satisfied with your purchases.and we want to make you happy.If you are not completely satisfied with your purchase,We will be more than happy to exchange or issue store credit for unused, unwashed, regular priced items,all shipping fees are the responsibility of the buyer,All SALE items are non-refundable and are considered final sale,Credits will be issued in the form of  store credit only.If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected from our Returns OFFICE.If the order is returned past the 7 day limit or does not meet the return guidelines, the items will be sent back to you all shipping fees are the responsibility of the buyer. 

Any item marked as pre-order or special order Sale price orders using a discount code are considered SALE items cant be EXCHANCE,Gift Certificates are valid ONE YEAR From date of issue and automatically expired AT ONE YEAR.Once we receive your items they will be processed within 1 -5 business days, at which time you will be issued  store credit for the price of the item.Shipping charges are non-refundable.When your order has been returned, you will receive a Store Credit via email at the email address listed on your account when your order was placed.  At this point your store credit will be deducted from your next order.Please TEXT:(631)882-2970 and we will personally handle your transaction to make sure your credit is applied properly.You are responsible for the shipping and handling of the returned item.

NO REFUNDS,RETURN WILL ONLY BE ACCEPTED WITHIN SEVEN(7) DAYS OF PURCHASE DATE FOR STORE CREDIT OR EXCHANGE.

Damaged, Defective or Incorrect Goods

We will inspect every piece thoroughly before shipping to you to be sure that your order is in perfect condition.

If your purchase is not fit for purpose, not described correctly,damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item. Include your customer order details with the package, as we cannot process the returned goods without these.Once we receive the items, they will be checked and a replacement or refund will be issue within two weeks.

Shipping

For your protection,we recommend that you return all items via a traceable carrier such as USPS, UPS or FedEx.COOLKIDSBKLYN is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid.

International Shipping

Coolkidsbklyn ships worldwide. The receiver will be responsible for any/all taxes and customs duties.COOLKIDSBKLYN  is not responsible for international shipments lost in transit. USPS Priority Mail International Flat Rate packages are typically delivered within 14 business days. Please note that the U.S. stage of transit is not tracked. Therefore, in the rare event of the goods being delayed, it may be very difficult for our Customer Care Team to trace your package. The only way to track your shipment is to choose the USPS Express shipping services.

At Coolkidsbklyn,we’re not happy until you’re happy.So we will accept for exchange or  Store Credit merchandise that does not completely satisfy you.*

PRE-ORDERS POLICY

Pre-orders are advance purchases made on merchandise scheduled to ship at a future date.  As you place your order these items are reserved for you and taken from our available stock.  We then ship them when they arrive in our store.Pre-ordered items are purchased when you place your order and your credit card is charged at that time.Because these items are no longer available for others to purchase, and as our inventory is purchased we re-order available stock, any canceled orders/items will be subject to a 30% cancellation fee.We will do our best to exchange sizes for you but if unavailable a full in store credit will be issued.We do consider all preorders shipped within 30 days of approx.ship date to be on time.Preorders are not rufundable.They may be can be exchange.you may pre-order merchandise right from our website and PAY IN FULL for your items at the time the order is placed--your credit card is charged at that time.

Because the items you order are purchased especially for you and will no longer be available for others to purchase, and because as our inventory is purchased, we re-order available stock.  Cancelled pre-orders will be charded a 30% cancellation fee and the remaining balance will be put toward an "in store credit.We will always do our best to exchange sizes for you when the size you pre-order doesn't work and if your size is unavailable, we will exchange your pre-order. We will not exchange for another pre-order item.In stock items placed with a preorder will be considered a separate order and shipping prices will be adjusted.  In stock intems will ship immediately and cannot be held to ship with preorders.

 If the manufacturer decides not to produce a certain style you will be fully refunded or if they do not ship that style to us for whatever reason, you will also be fully refunded.

 

What does backorder mean,and when will my backorder be shipped?

Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. When possible, we will post expected ship dates in the item description.

When no ship date is indicated during checkout, backordered items are typically returned to stock within 2-4 weeks. In some cases, there are production delays or inventory shortages which may delay the arrival of your item to our fulfillment centers.

Billing, Returns and Shipping Information

Billing Information
 
For all orders within the United States, we accept: all major credit cards (VISA, AMEX, MC, Discover) and PayPal.
 
We will process your order once payment is made. We cannot guarantee in-stock product availability by the time payment is received. 
 
PAYPAL – PayPal is a FREE service and takes seconds to setup at the end of your order. You do not need to have a PayPal account in order to pay for Nothing Too Fancy items. When checking out, you will be immediately redirected to PayPal.com for payment.We will process your order once payment is completed and cleared. Keep in mind, if choose to pay through Paypal via eCheck or Bank Transfer, those payment types do take a few days to clear. Until then, you may receive reminder emails asking you to submit payment; you can ignore them. We cannot guarantee in-stock product availability by the time payment is cleared. 
 
NOTE: Your shipping address must match the address appearing on your transaction with Paypal. 
 
Shipping
 
Standard Delivery-Orders
 
We will do everything in our power to ship orders the same day we receive them. However, this is not always possible, please allow 1-5 days for your order to be delivered. All orders are shipped with USPS or UPS (United Parcel Service) with tracking numbers sent to your email upon completion of your order. This way you can track your order until it reaches your doorstep. Additional charges for Alaska and Hawaii may apply. Additional charges for expedited shipping will apply.
 
When will my order be shipped?
 
we will take every precaution to keep your order on track for delivery by your due date. Simply let us know when you'd like your order delivered, and we'll do our very best to get your order to you by your due date. You will receive an email confirmation containing your USPS or UPS tracking information when your order is completed and shipped from our facility.
 
If you have already placed an order and would like to track your order status, please call us at 631-882-29-70 and we will be happy to give you an update!
 

At Coolkidsbklyn,we’re not happy until you’re happy.So we will accept for exchange or  Store Credit merchandise that does not completely satisfy you.*


If you need to make special arrangements or for any other questions, please email info@coolkidsbklyn.com or call us at 631-882-2970.

By purchasing from cool kids bklyn boutique, you accept these terms and conditions.