OUR RETURN POLICY AND PROCESS

Billing, Returns and Shipping Information

OUR MISSION

Our Mission is offering products of great quality,value,We always want you—our wonderful Costomer—to be completely satisfied with your purchases.and we want to make you happy.If you are not completely satisfied with your purchase,We will be more than happy to exchange or issue store credit for unused, unwashed, regular priced items,all shipping fees are the responsibility of the buyer,All SALE items are non-refundable and are considered final sale,Credits will be issued in the form of  store credit only.If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected from our Returns warehouse in BROOKLYN NY If the order is returned past the 7 day limit or does not meet the return guidelines, the items will be sent back to you all shipping fees are the responsibility of the buyer. 

Any item marked as pre-order or special order Sale price orders using a discount code are considered SALE items cant be EXCHANCE,Gift Certificates are valid ONE YEAR From date of issue and automatically expired AT ONE YEAR.Once we receive your items they will be processed within 1 -5 business days, at which time you will be issued  store credit for the price of the item.Shipping charges are non-refundable.When your order has been returned, you will receive a Store Credit via email at the email address listed on your account when your order was placed.  At this point your store credit will be deducted from your next order.Please TEXT:(631)403-7648 and we will personally handle your transaction to make sure your credit is applied properly.You are responsible for the shipping and handling of the returned item.

NO REFUNDS,RETURN WILL ONLY BE ACCEPTED WITHIN SEVEN(7) DAYS OF PURCHASE DATE FOR STORE CREDIT OR EXCHANGE,
Sale items 10% off or higher are FINAL SALE. 
BUNDLES are FINAL SALE. 

PRE-ORDER OR CUSTOM ARE FINAL SALE.
SAMPLE SALE styles are always FINAL SALE—It’s a deal so if it doesn’t work, gift to a friend :)

What should I do if I receive the wrong product? 

If you received a product different from the one that you ordered— totally our fault, but please understand we are human and busy bees, therefore mistakes will happen, we will do our best to fix it for you!!

Please email and she will fix everything for you-- 
email:help@coolkidsbklyn.com
subject:cool kids —-you're awesome, please help me with order: #****

 

Damaged, Defective or Incorrect Goods

We will inspect every piece thoroughly before shipping to you to be sure that your order is in perfect condition.

If your purchase is not fit for purpose, not described correctly,damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement.With 1-2 business day of received your defective product,We will require you to return the item. Include your customer order details with the package, as we cannot process the returned goods without these.Once we receive the items, they will be checked and a replacement or refund will be issue within 2-7 business days.

 

PRE-ORDERS & CUSTOM ORDER POLICY

 

 All preorder’s must be paid for at time of placing the order. Once payment for a preorder item is received we will give an approximate time frame for delivery. Most preorder items will be delivered in a time of 2-5 weeks.

 

I don't accept returns, exchanges, or cancellations On PREORDER Ítems

 

 Pre-orders are advance purchases made on merchandise scheduled to ship at a future date.  As you place your order these items are reserved for you and taken from our available stock.  We then ship them when they arrive in our warehouse,Pre-ordered items are purchased when you place your order and your credit card is charged at that time.Because these items are no longer available for others to purchase, and as our inventory is purchased we re-order available stock. 

If the manufacturer decides not to produce a certain style you will be fully refunded or if they do not ship that style to us for whatever reason, you will also be fully refunded.

 

Shipping

For your protection,we recommend that you return all items via a traceable carrier such as USPS, UPS or FedEx.COOLKIDSBKLYN is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid.

We are not responsible for items sent without authorization, to return a product you need the correct address that is different from the one we use to send the packages, before returning any package you must contact us.We are not responsible if the product is lost due to sending it to an address that is not authorized by us.

 

 

International Shipping

Coolkidsbklyn ships worldwide. The receiver will be responsible for any/all taxes and customs duties.COOLKIDSBKLYN  is not responsible for international shipments lost in transit. USPS Priority Mail International Flat Rate packages are typically delivered within 14 business days. Please note that the U.S. stage of transit is not tracked. Therefore, in the rare event of the goods being delayed, it may be very difficult for our Customer Care Team to trace your package. The only way to track your shipment is to choose the USPS Express shipping services.

At Coolkidsbklyn,we’re not happy until you’re happy.So we will accept for exchange or  Store Credit merchandise that does not completely satisfy you.*

 

Billing, Returns and Shipping Information